Collection procedure

Comprehensive and customized collection services

After receiving competent advice from our experts, specialized in your field, we will jointly develop a customized collection strategy for your industry and requirements that will give you the greatest possible success in collecting receivables.

Collection procedure

Saving time and the right way to address a debtor

Early recognition of changes in a debtor's credit rating plays an important role, especially in dunning procedures.

From the very beginning, our collection company consistently manages the collection of receivables you have transferred to us, taking economic criteria into account. Your requirements will be incorporated in differentiated collection workflows. From selecting a suitable workflow for determining addresses, to an efficient dunning rhythm, to the right way of addressing your defaulting customer in the reminder: all of these factors have an active influence on the success of the realisation rate for receivables.

Segmentation criteria in the collection process

If extrajudicial reminders are unsuccessful, a cost-optimized collection workflow becomes even more important. Managing the workflow based on a reasonable expenditure of time and expense is especially decisive:

Cost-optimized workflows

Our current data from the risk management sector, which is relevant for credit ratings, supports the optimum cost-benefit processing of a case: using scoring between the different stages of dunning allows us to determine very quickly whether cost-intensive measures such as compulsory enforcement are worthwhile, or whether more money would be saved by selecting potential non-payers before the next stage of dunning. If, namely, costs are too high, then even large incoming payments will quickly melt away.

Optimally timed workflows

Dunning activities can be optimally managed if changes in a debtor's credit rating are recognized at an early stage. This timely advantage enables us to increase the chances of collecting your receivables.

Holding on to customers instead of simply administering them: the optimum media mix in addressing debtors

Whether in a letter, fax, e-mail, via the Internet, by phone or text message: our workflow solutions are geared to a high volume of input and offer the right communication channel in each case. This enables us to address debtors in their medium of preference: this might be reminders via e-mail or a text message asking them to contact arvato infoscore.

 

Increase your incoming payments by using efficient and effective collection management