You can contact arvato infoscore collection companies* here via e-mail forms to agree on the settlement of claims made against you - unfortunately only available in German.
You will receive a payment form which you can use to transfer payment of the debt from your bank account. This ensures that your payment will be booked correctly.
The list of claims will give you an overview as well as detailed information on the claims made against you.
You will receive an overview of the last incoming payment booked and your current balance.
Make use of the advantages of direct debit procedures and have due amounts debited from your account.
Inform the responsible collection company of how you would like to settle your debts.
Do you have general questions regarding your debt? Simply send an e-mail directly to the appropriate collection company.
The responsible collection company requires your personal data and the file number to process your questions. You will find this information on the letter that was mailed to you. Please send all questions to the company named on this letter. Our collection companies are not allowed to process or answer questions that include incomplete or inaccurate information.
*You can contact the following collection companies via the online service: infoscore Forderungsmanagement GmbH und Nürnberger Inkasso GmbH (now: infoscore Forderungsmanagement GmbH)
For security reasons the service forms are provided with a session timeout of 30 minutes. This is the time limiting a communication, if no further input has been made. If you would like to enter a longer message, you should prepare it offline and then simply copy & paste it into the free text field.
